Refund and Exchanges
Shipping
It is our constant endeavor to deliver your orders on time.
Within India – Our general delivery time frame is 3-7 business days. In case of manufacturing delays, we might take 10-15 business days.
International – From the time of shipping, your orders will take about 10-15 days to reach you.
In case your order doesn’t reach you by the expected delivery date, please write to us at hello@rangsaa.co.in . We will try our best to resolve your issues.
Returns
Our returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@rangsaa.co.in .
Sale items
Only regular priced items may be refunded. Sale items will not be exchanged/refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@rangsaa.co.in and send your item to the return address mentioned on the packet/product.
Shipping returns
To return your product, you should mail your product to the return address mentioned on the packet/product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The deduction from your refund/exchange will be based on either ₹200 or the actual transit and delivery cost incurred, whichever is greater.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at hello@rangsaa.co.in for questions related to refunds and returns.