Last Updated: 05 July 2026

At Rangsaa Jaipur, every product is carefully handcrafted and quality checked before dispatch. Since our products are primarily unstitched fabrics and hand block printed textiles, slight variations in print placement, color tone, and craftsmanship are a natural characteristic of handmade products and should not be considered defects.

1. Returns

We accept returns only under the following circumstances:

• You received a damaged product.
• You received an incorrect product.
• The product has a manufacturing defect.

To request a return, you must notify us within 48 hours of delivery by sharing your order number along with clear photographs or videos of the issue.

Requests received after 48 hours of delivery may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

• Products ordered due to change of mind.
• Color variations caused by screen, mobile, or monitor settings.
• Minor irregularities or variations inherent to hand block printing.
• Products that have been washed, stitched, altered, used, or damaged after delivery.
• Customized, made-to-order, or specially printed products.

3. Exchange Policy

We offer exchanges only in cases of:

• Wrong product delivered.
• Damaged product received.
• Manufacturing defects.

Once the issue is verified by our team, we will arrange a replacement or exchange at no additional cost to the customer.

4. Return Process

To initiate a return or exchange request:

1. Contact our customer support team within 48 hours of delivery.
2. Provide your order number along with supporting photographs or videos.
3. Our team will review the request within 2-3 business days.
4. If approved, return pickup instructions or shipping details will be shared.

5. Refund Policy

If a replacement product is unavailable, an approved refund will be processed to the original payment method.

Refund timelines:

• UPI and Wallet Payments: 3-5 business days
• Credit/Debit Cards: 5-7 business days
• Net Banking: 5-7 business days

Shipping charges, if applicable, are non-refundable unless the return is due to an error on our part.

6. Cancellation Policy

Orders may be cancelled before dispatch without any cancellation charges.

Once an order has been shipped, cancellation requests cannot be accepted and the standard return policy will apply.

7. Contact for Returns & Exchanges

For any return, exchange, or refund related queries, please contact our customer support team with your order details and issue description.

We are committed to ensuring a fair and transparent shopping experience for all our customers.